SHIPPING & RETURNS
SHIPPING POLICY
Delivery services:
United Kingdom
For orders placed after 11am, please add 1 working day to your delivery date.
You will have the option on checkout to upgrade your delivery to one of these services:
Next working day delivery excludes items which are not marked as in-stock. Item is delivered 24hrs after dispatch. Dispatch is within 48hrs. Does not include weekend and public holidays.
If your item is Over-Sized or Over-Weight (Over 25kgs) you may incur an additional charge. If this is the case you will be contacted once your order is placed.
No deliveries will be made on Weekends or Bank/ Public Holidays.
Delivery timescales will vary for items which are not marked as in-stock.
*PLEASE NOTE: Postage charges are not available to "Out Of Areas": Isle Of Man, Northern Ireland, Republic of Ireland, Shetland & Orkney, Scottish Highlands & Islands, Channel Islands, Scilly Isles & BFPO, contact us for quotes.
We endevour to despatch all parcels using the most cost effective methods, we'll use a number of couriers to find you the best deal.
International Orders
We have been shipping overseas for years!
Select your parts and check out normally selecting your country; we'll then weigh your parcel and email you with the additional delivery charge. Once you have confirmed the additional charges, we proceed with the order.
We endevour to despatch all international parcels using the most cost effective methods & use a number of couriers to find you the best deal.
RETURN & EXCHANGE POLICY
Refund Policy:
Our goods all are checked before sending, should you not find this the case, we are happy to refund or replace. Please contact us on 07753 636131 for further details.
Returns Procedure
At Figaroclub we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.
Before returning any goods please read our terms & conditions.
Any products returned must be in a re-saleable condition & include the original packing and documentation.
Figaroclub must be informed of any return requests within 10 days of the original order date.
1) Getting A Returns Authorisation:
Before returning ANY items, it must be approved by customer services.
Email – info@figaroclub
Phone – Call us on 07753 636131
2) Getting your item to us:
Make sure you pack the item safely and securely.
Please ensure a copy of the original invoice is supplied inside the box, along with any return paperwork.
Items returned to Figaro Club at:
Gloster Lodge
Stambridge Rd
Rochford
Essex
SS4 1ES
3) Getting your refund:
Once your items are received back they will be inspected, and when approved a credit will be arranged. This process typically takes between
2-5 days (It may take up to a further 5 working days for your bank to show the credit in your account)
Please wait for a full 14 days after we have received your part to chase up a credit.
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with Figaroclub.
Figaroclub will not accept responsibility for loss or damage of goods during return transit.
All returns must be received within 7 days of making a Returns claim.
Upon receipt, all products will be inspected and at our discretion, credit may be refused.
Any Packages received without a Returns Authorisation will be refused.